Blackville Credit Union is a full service financial cooperative organization that is deeply committed to the communities to which we live and work. We offer refreshingly honest banking and take pride in providing an exceptional member experience.
Reporting to the Customer Service Supervisor, you will be responsible for providing counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions; assisting members with their financial needs and promoting Credit Union products and services.
Position Name
Permanent Full Time Customer Service Representative (Front-line Teller)
What you’ll be doing:
- Process member transactions, like bill payments, account transfers, loan payments and balance inquiries in an efficient and accurate manner;
- Provide products and service support based on our member’s needs and goals;
- Effectively manage digital and online inquiries, including incoming calls;
- Perform outbound calls and support any sales and service initiatives;
- Recommend and process product and services like deposit accounts, term deposits, card services, digital services, credit cards and pre-approved lending products;
- Capture member feedback and help champion our Member Welcome Program;
- Demonstrate a team approach and provide support to the Front-Line team;
- Follow the Credit Union’s security and risk management procedures;
- Complete other duties as assigned.
- MUST BE BONDABLE
Who are we looking for:
We’re looking for a new team member who puts local first. We’d also be looking for a person who:
• Has completed a certificate or diploma in a related field or has an equivalent combination of sales and service experience;
• Has great customer service and business development skills;
• Is outgoing and self-motivated;
• Has great communication and time management skills; and,
• Proven history of accuracy and high attention to details (data entry, paperwork, cash balancing).
We offer…
- Competitive salary dependant on qualifications,
- Reduced rates on employee loans/mortgages, benefits package available, wellness credit and more.
- Customized training and opportunities for personal development.
- Outstanding culture and opportunity to join an engaged and community-focused team.
Closing Date
Application deadline is February 17, 2023, at 3 PM.
Job Location
Blackville Credit Union
How to Apply
If you are interested in joining a team that believes in going the extra mile, email, or drop off to our branch, your resume and cover letter in Microsoft Word or pdf format to jmjardine@bcu.creditu.net
Application deadline is February 17, 2023, at 3 PM.
We wish to thank applicants in advance; only candidates selected for an interview will be contacted.
Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.